SHUTTLE POLICY

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• Cancellations made at least 24 hours before the scheduled pickup time are eligible for a full refund.

• Cancellations within 24 hours or “no-shows” are non-refundable.

• Delays or cancellations due to extreme weather or unforeseen events will be rescheduled at no additional cost.

Reservations

• Advance reservations are recommended to guarantee your seat.

• Walk-up passengers will be accommodated based on availability.

• Online, phone, or in-person bookings are accepted.

Pickup & Drop-Off

• Passengers should be ready at the scheduled pickup location at least 10 minutes prior to departure.

• For airport pickups, our drivers will wait up to 7 minutes after the scheduled pickup time; additional wait time may result in an extra charge.

• Multiple stops may be made along the route to accommodate other passengers.

Luggage​

• Passengers are responsible for their own belongings. Jett Pass is not liable for lost or damaged items.

Conduct & Safety

• Seat belts must be worn at all times.

• No smoking, vaping, or consumption of alcohol is permitted on board.

• Disruptive or unsafe behavior will result in immediate removal without refund.

Delays

• While we strive to operate on time, traffic, weather, or unforeseen circumstances may cause delays. We appreciate your patience and understanding.

Special Requests

• We cannot accommodate for needed Child safety seats.

• Service animals are not permitted.